Outgoing goods – the last instance in our flow of goods

20. Aug 2019 | People + Business

Customer satisfaction, constant improvement and ensuring the flow of goods are only a fraction of our day-to-day work in outgoing goods. In this article, you will find out exactly which tasks are carried out by the approximately 40 employees working there.

Outgoing goods: The place where the goods leave the company

Outgoing goods is the last link in the internal logistics chain and therefore plays a key role in detecting and correcting errors in the preliminary processes. It is also important to ensure a short throughput time in this productive area and to effectively consolidate the shipping units.
This is the only way to guarantee smooth and punctual dispatch to the customer. Ultimately, customer satisfaction is our daily goal and does not end with adopting measures.


Our work begins in picking as soon as customer orders are placed.
The word picking describes the collection and provision of goods in a specified quantity and composition. Customer orders are displayed in our scanner and the employee receives the number, designation, as well as the article and location number. Once the article has been removed and placed in a shipping container, the item is marked as picked with a scan. Orders with a large volume are split by lower level and upper level. Once a customer order has been processed, it enters the final inspection and is checked for accuracy.

The crucial final inspection

Once a picking order has been processed, it can either be sent to the package final inspection or to the piece goods final inspection for pallet shipping.
Before the goods leave our company, we have to ensure that the quality and quantity are correct. Quality assurance plays an important role here. In almost every case, a number of checks have already been carried out during the production process prior to the final inspection.
A control diagram is created for this, which can be used throughout the entire production process to check whether the actual values correspond to the setpoint values. If there are significant deviations on the final inspection scales, relevant adjustments must be made.

In the final instance of a customer order, the shipping documents are generated. These are produced directly at the workstation, as are the package content lists and any labels for the goods. While we generally only need delivery notes as a shipping document for national shipments, several documents usually need to be filled out for exports. Among other things, these include customs declarations or air freight shipments. Because shipments like these usually have a much longer completion and retention time, we separate them in order to ensure that the regular day-to-day business is not affected.

Summary of our day-to-day work in outgoing goods

For me, the special thing about outgoing goods is seeing where all the parcels go. I find it particularly exciting, not only to see all the different destinations, but also to know that our work is going all over the world. Constant improvement for customer and employee satisfaction, optimisation of processes and overcoming the challenges that I face during my day-to-day work will always keep my work varied and interesting. And I can always rely on my strong team with lots of experience!

If you want to see what happens with our incoming goods, click here!