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Smart and Extra services – Traditionally close to our customers

With more than 90 years of experience, customer service is one of our major strengths. You will not only benefit from our reliability and the closeness to our customers that we strive to maintain, but also from our expertise in terms of technology and logistics. Whether you need assistance in promoting sales, workshop training sessions or support through our online information portal InData – we are your first point of contact for wholesale matters and your professional solution for workshop operations.

Sales promotion

  • Monthly data updates in our online catalogue
  • Sales promotions, newsletters, PoS material
  • Participation in in-house exhibitions, customer events and trade fairs
  • Co-branding

 

Analyses

  • Creation of current sales documents
  • Compilation of comparison lists for competitor numbers
  • Price lists and data
  • Individual customer balanced scorecards
  • Storage suggestions based on local vehicle inventory

Warehouse equipment

  • Stock adjustment and warehouse maintenance
  • Rapid processing of complaints
  • PARTSLIFE environmental management system

Test centre for starters and alternators –
The quality is in the detail

We continually strive to optimise our test centre. It has been safeguarding outstanding product quality with its unerring objectivity since as far back as 2011. Consistent characteristics serve as a basis for all tests, thereby ensuring objective, correct results. In 2013, a special test bench for starters was added. The result: even faster processing of complaints. In turn, the respective supplier will receive feedback and will be able to adapt their production processes to meet our high standards.

  • Rapid processing of complaints
  • Continuous improvement of product quality
  • Correct, objective results
  • Transparent processing of warranty claims

 

 

 

InData – The information portal for any eventuality

The technical demands that workshops must cope with have increased enormously. It’s easy to get mixed up with the sheer number of vehicle manufacturers involved. Yet we shed light on this murky muddle of data. Whether current wiring diagrams for a Mercedes saloon or the suspension settings for a new BMW: with InData, you can find all the technical information and documentation you need for all vehicle makes and models. InData is our comprehensive online information portal – it is available to use 24 hours a day.

And for those who require further technical support, answers to specific questions or who want to rely on research conducted by our experts, an additional telephone service is available with InData Pro.

 

 

 

Please contact us

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Herth+Buss Fahrzeugteile GmbH & Co. KG
Dieselstraße 2-4
63150 Heusenstamm
Germany

+49 (0)6104-608-0
info@herthundbuss.com