Internal training by the TechTeam

01. Apr 2017 | Services

– up today: the CrankPrint testing unit

For the first time in 2017, we were able to conduct an internal training course for our colleagues in Sales again. The fact that this was a little later than usual was due to many colleagues still being on holiday at the start of the year. In addition to this, there were other upcoming appointments such as product meetings. Furthermore target discussions with our Field Service and so forth. We in the TechTeam also need a few preliminary meetings to decide on a product and structure the content of the training courses.

It’s not always possible to familiarise yourself with our innovative products through practical exercises. Our internal training courses are therefore very important. This is where we have the opportunity to identify the differences between us and our competitors. What’s more, we are able to gather information which is of enormous value to us in our day-to-day customer support efforts. This time, we’ve chosen our “CrankPrint” battery testing unit, article number 95972081.

Battery check

The “CrankPrint” has been developed for testing starter batteries and for testing the starter and charge system in motor vehicles. Thanks to the advanced conductivity measurement method, the cold-start performance and/or the state of health (starting capability) of a starter battery can be determined precisely, reliably and safely. It also doesn’t place too much demand on the battery. Alongside vehicle workshops, users also include manufacturers of automobiles and batteries in addition to battery retailers. The battery testing unit is suitable for AGM, spiral, flat-plate, gel, EFB and conventional wet-cell batteries. A thermal printer is also already integrated. It boasts direct detection of defective battery cells and automatic temperature compensation. Furthermore, reverse polarity protection is available for the unit and the battery and it even tests discharged batteries.

Pick it up and try it out!

After a brief theoretical introduction in the form a presentation comes the practical part. This is when the training participants get to try out all of the testing options – and also when we answer their questions. It’s always rewarding to see our colleagues actively participating in a training course like this. It also shows us just how vital it is to keep implementing these internal training measures. After around an hour, the training session is over: all of the participants are now a little smarter and we’re very satisfied!

The onus is now on us to keep training ourselves. We need to decide on a product for the next course and then design and structure that training. We always welcome suggestions for improving our training courses from participants.