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The Workshop Field Service – Always there for you, wherever you are

Our Workshop Field Service can pay you a visit upon request. Would you like our experts to conduct a personalised training course on your own premises? No problem! We can support you with product range presentations, product training courses and by coming up with custom sales solutions – to make sure that communication is effective, that you learn everything about new products straight from the horse’s mouth and that no questions go unanswered.

Ask your wholesaler and arrange a time for our Workshop Field Service to visit straight away.

 

 

Only those who know everything the market has to offer and how to use something correctly can provide their customers with the best possible service.

Jens Heun

Workshop Trainer at, Herth+Buss

The Team - Jens Heun

Hi, I’m Jens from Herth+Buss. I started in Product Management at Herth+Buss 15 years ago. There, I was responsible for the product groups “Installation” and “Tools”…

Specialist area: Workshop training courses

Peter Thilthorpe

Hello, my name is Pete – or just PT for short. I’ve been working at the company since 2014. At first, I worked in the Research+Development office…

Specialist area:

Peter Hermann

Hello, I’m Peter and I started at Herth+Buss in 2009. Since then, I’ve been giving my all in support of the Workshop Field Service team…

Specialist area: HGVs/vehicle engineering

 

 

Michael Komm

Hello! My name is Michael. After working as a master vehicle and bodywork engineer, I needed a change of scenery. That’s why I started working at Herth+Buss 6 years ago. Since then, I’ve been working in the Workshop Field Service…

Specialist area: Vehicle diagnostics

The Field Service van

The Workshop Field Service’s crowning glory is its custom van. This is hardly surprising, as the converted VW T5 conceals a lot of attention to detail and carefully selected products that leave the occasional vehicle expert speechless.

Overview of services:

  • Workshop discussion sessions and training courses
  • In-house exhibitions and trade fairs
  • Product training
  • Point of Sale (PoS) support
Basic Training

The whole range – Everything made to measure
With the help of practical exercises, and in a language workshops will understand, our experts present the latest innovations from the Elparts and Jakoparts product ranges. For example, we show you how vehicle diagnostics and leak location can be carried out quickly and successfully using modern tools. Do you have certain areas that you would like to focus on in particular? No problem. Our training courses can be tailored to meet your exact wishes and requirements.

Target group: Sales staff
Duration: 1.5 hours
Training location: Customer’s premises

Electronics training course

Don’t shy away from contacts – Everything from the field of electronics
Modern vehicle electrics and highly technical contact connections often throw up a few questions. We conduct electronics training courses on our customers’ own premises to ensure they get all the answers they need. Our experts will be by your side with their expertise and the latest information from manufacturers.

Target group: Workshop proprietors, master mechatronics engineers, technical workshop personnel
Duration: 1.5 to 2 hours
Training location: Customer’s premises
Seminar content:

  • Establishing contact connections: the most frequent source of errors after the battery
  • Starting aid: Careful – control units are delicate
  • Measuring technology
  • Diagnostics on Asian vehicles using the Inspector – the champion for Asian vehicle models
  • Tyre-pressure monitoring systems (TPMS) – A universal solution with the AirGuard
  • Leak location in air-conditioning systems – The best procedure using the SelectH2
  • Standards, regulations and directives
  • Making work easier
Commercial vehicles

The right material is the perfect tool – The electronics training course for commercial vehicles
Our experts visit your premises to present the latest and most important tools, not to mention how to use them. Problems with establishing contact connections will be a thing of the past after this seminar. And lighting isn’t missing from the line-up, either: you’ll learn all there is to know about vehicle lighting, in addition to the most important applicable laws, regulations and standards.

Target group: Electricians, master engineers and workshop proprietors
Duration: 1.5 hours – 2 hours
Training location: Customer’s premises
Seminar content:

  • Establishing contact connections is no problem
  • Tools and how to handle them
  • Lighting
  • Leak location in air-conditioning systems
  • Laws, regulations and standards
Joint visits

Taking a trip together – Field service support from the professionals
We are there for you when you need us. Our Workshop Field Service supports and accompanies you when you visit your own customers. You’ll learn first-hand all about the innovations in Herth+Buss’ product ranges, familiarise yourself with products up close, come up with custom sales campaigns and assist your customers with any questions about wholesale trade.

Target group: Wholesalers’ field service staff
Duration: Day trip
Training location: Customer’s premises
Seminar content:

  • Elparts product range presentation
  • Jakoparts product range presentation
  • Highlights for workshops
  • Sales promotion campaigns
  • Answers to frequently asked questions
SelectH2

SelectH2 – Leak location in air-conditioning systems

Using the selective gas detectors from the SelectH2 product family, you can track down and fix leaks in air-conditioning systems in no time at all. With the help of test units, you will learn how to quickly test and disinfect air-conditioning systems in this training course. Our Field Service will give you an introduction to this environmentally sound and precise alternative approach for servicing air-conditioning systems.

Target group: Workshops
Duration: 1.5 hours
Training location: Customer’s premises
Seminar content:

  • Function of the selective gas detector in theory and practice
  • Current state of EU directives, standards + norms
  • Special solution for vehicle electrics
  • Example applications
  • The Climate Protection Ordinance and its implementation
  • Components and their functions
  • Forming gas and its advantages
AirGuard

AirGuard – The full potential of TPMS
In this training course, you will learn all there is to know about the programming unit for tyre-pressure sensors. Since November 2012, all new homologated vehicle models (class M1/N1) must be fitted as standard with a tyre pressure monitoring system (TPMS) according to EU directives. With our AirGuard, you are ideally equipped for this situation.

Target group: Workshops
Duration: 1.5 hours
Training location: Customer’s premises
Seminar content:

  • Market potential and legal requirements
  • TPM systems, products on the market, competition
  • What are the benefits of TPMS?
  • Technology, function, benefits of the AirGuard
  • Mounting the sensors/mounting kit
Inspector Level 1

Inspector Level 1 – The champion for Asian vehicles
Become a true specialist. In this course, you will find out just how easy it is to perform maintenance, repair and diagnostic work on Asian vehicle models with our Inspector. Our Workshop Field Service will present the Inspector to you through practical demonstrations – making it simple to understand – and explain all about its numerous advantages.

Information: Level 1 – Inspector Basics
Target group: Workshop proprietors, master vehicle engineers, automotive mechatronics engineers, wholesalers’ field service staff
Duration: 3 hours plus the possibility of a personal briefing on site, approx. 1.5 hours
Training location: By arrangement
Seminar content:

  • Statistics on approvals figures, development, forecast
  • General introduction to the Inspector
  • Menu structure and additional features
  • Inspector application options for maintenance, diagnostics and repair
  • Live demonstration on the vehicle
Inspector Level 2

Inspector Level 2 – The champion for Asian vehicles
Deepen your knowledge. In this training unit, you will learn in detail all about the particular characteristics specific to Asian vehicle manufacturers. Our Field Service will train you in how to successfully use the Inspector in the workshop, in addition to how you can obtain all information relevant for repairs before putting this into practice. You will learn all about vehicle identification, special tools, system design and operation, control-unit installation positions and important plug connections.

  • Vehicle identification; engine, transmission and model codes
  • Typical installation locations/particular technical features
  • Service operations on Asian vehicles
  • Data bus systems
  • Hybrid technology
  • Programming and calibration
  • Putting the learned contents into practice on the vehicle (practical part)

 

 

Companyblog

The new WAD buses have arrived!

All good things come to an end…and well-deservedly so!
After a period of over five years it was about time to replace our trusty WAD buses, known to all. At the end of a long delivery period we took receipt of the first two brand-new Volkswagen T6 Transporter vans!

The preparations

We took advantage of the long delivery time to nail down the details with the project team, made up of the four WADs, the WAD coordinator and the Sales Manager Germany. We were also assisted by the Marketing department, above all with the design of the subsequent vehicle wrap.

One thing was clear from the start: We wanted the long version of the Volkswagen T6 Transporter! The benefit: The compact size and level of ride comfort are similar to those of a passenger car. If you consider that we have one of these vehicles on our stand at all major trade fairs to show almost everything to the garages, size is an important factor. Particularly given that our assortment is constantly expanding, and we’ve got more and more to put on display! In view of the high mileage, comfort should be a consideration too.

When it came to planning the interior, it was naturally necessary to think what we wanted to present and how this could be best achieved.
Our vehicle manufacturer has already built a number of show cars for us in the past, and it was soon clear that he’d be our choice to build the three new ones as well. Given the proximity to his plant, I’ve been looking after the conversion work on site.

So what’s new?

You may wonder why new WAD buses are even needed? They’re almost identical to the existing ones! But that’s not entirely true. On the outside the vehicles may look as if not much has changed, but we have thought up a whole load of new things for the interior. This way we can set off our products to even better effect and make optimum use of the space for presentation to the customer. The interior not only contains screens, but also all kinds of lights for customers to try out. A whole load of products and equipment that have to find their own space in the clearly arranged interior of the van. You can now look forward to seeing what’ll be hitting the road shortly! 

The current status is follows: One bus is already with the vehicle manufacturer and one at the paint shop. Work is going on here in parallel.

The first bus is currently at the paint shop and will soon shine!

The bus at the vehicle manufacturer’s works is undergoing a full fit-out. Current vehicle is serving as a reference sample and all parts are being manufactured in triplicate. Sun roofs are installed and the fit-out is still at the “body shell” stage. All necessary materials are on site and work is moving towards completion in leaps and bounds. When this has taken place, the bus will be swapped over and the one that has already been painted will be converted and the other one taken to the paint shop.

 

The third bus is on order and will be tackled immediately afterwards.
The first impression is already extremely positive and our WAD bus is set to be a real star!

You won’t be disappointed when you see what’s new about it.

LEDs’inno – Step by step installation instruction

Our smart lighting system for trailers

With LEDs’inno, we offer a smart LED trailer lighting system comprising around 70 items. This system can be used in almost any application scenario. What makes LEDs’inno “smart”?

An identifier integrated into every light communicates the function of each individual one to the system. This enables the system to be expanded as needed to include side marker lights, clearance lights and other lights. In other words, it’s child’s play to put together a complete trailer lighting system, and no specialist knowledge is required for installation. We show you just how easy it is to install the plug & play lighting system using the example of fitting the handy combination rearlight set (Article number: 83830001) for trailers with a gross weight of up to 0.75 t (vehicle class O1).

 

Step 1

The combination rearlight set (Article number: 83830001) comes in a set with two combination rearlights, including cables, and is compatible with almost all trailers that have a gross weight of up to 0.75 t.

Step 2

The main supply light features two connectors on the rear. One is for the power supply, while the other is provided for feeding in the second light.

Step 3

First of all, screw the bolts into the external threads on the lights. The practical T-slot mounting system allows the bolts to be variably repositioned along the length of the slot before the lights are fixed on the trailer at a later point.

Step 4

Now pull the main cable through the trailer hitch using one of the guides provided for this purpose.

Step 5

Route the cable along the underside of the trailer, keeping to the side where the main supply light is to be installed. Use cable clips to securely fasten the cable.

Step 6

Once you have routed the cable along the underside of the trailer, the main supply light can be mounted in the next step. To do so, connect the main cable and the cable for the infeed of the second combination rearlight to the main supply light. Guide the connected cables through the duct on the trailer, then fix the combination rearlight in place on the rear using the appropriate nuts.

Step 7

Connect the main cable to the main supply light, then connect the infeed cable of the main supply light to the other combination rearlight.

Step 8

With the trailer test case (Article number: 95980571), the function of the combination rearlights can be tested once installation is complete. The advantage of this arrangement is that the test case enables both the assignment of the towbar socket and the lighting function of the trailer to be tested by just one person.

Step 9

Cycle through the individual lighting functions using the trailer test case’s remote control. Alternatively, you can use a vehicle connected to the trailer for the same purpose.

Step 10

Once the correct function of the lighting has been verified and the cabling has been carefully installed, the trailer and its waterproof LEDs’inno lighting system are ready for action!

Shock absorber replacement made easy

Is the shock absorber an underestimated spare part? Uneven road surfaces, fully laden vehicles, cornering and potholes. Everyday occurrences which demand top performance from shock absorbers. Which is why shock absorbers, like brake components, are classed as safety-related spare parts. Shock absorber wear does however tend to be a gradual process, depending on driving style and road conditions. They usually wear out slowly and a shock absorber replacement is usually unavoidable.

The problem:

The average driver becomes accustomed to the steadilydeteriorating car handling behaviour and only really notices it in emergency situations, when braking sharply for example – and even then no-one tends to think of the shock absorbers. This makes it all the more important to check the shock absorbers regularly. Make a shock absorber replacement accordingly, as they are among the chassis components that are subjected to the highest stresses for good reason.

With over 18,500 vehicle-specific parts in our Jakoparts product range, we supply a comprehensive portfolio of products for Japanese and Korean vehicle models. Thanks to exact parts assignment, the shock absorbers available from the Jakoparts range are a precise fit and a perfect match for each particular vehicle. Important: worn or defective shock absorbers should always bereplaced for all wheels on the respective axle. The shock absorber replacement will exacerbate the difference in performance and, in turn, lead to unstable handling.

Shock absorber replacement – how it’s done
Step 1

Loosen the nuts from the top strut mounting on the suspension-strut dome to enable these to be unscrewed by hand at a later point in time. Tip: treat rusty connections in advance with an appropriate contact spray.

Step 2

Raise the vehicle and remove the wheel.

Step 3

Now loosen all bolts on the shock absorber and remove the full sensor system and the brake line. Depending on the age of the vehicle, it may also be advisable to use a contact spray in this case.

Step 4

Once you have removed all the nuts and bolts from the top strut mounting, the exposed suspension strut can be removed in its entirety. Tip: depending on the design of the vehicle, the stub axle may need to be propped up in order to prevent it from falling.

Step 5

On the removed suspension strut, mark the position of the individual strut components with a continuous line to ensure smooth re-installation.

Step 6

In the next step, compress the suspension strut using a spring compressor. Once the spring is sufficiently compressed by the spring compressor, the nut can be loosened from the top strut mounting, and the top strut mounting can be removed together with the spring cap.

Step 7

Remove the exposed shock absorber from the spring.

Step 8

Ideally replace all rubber components and install these on the new shock absorber from Herth+Buss. Important: when mounting the spring cap on the suspension strut, ensure that the guide mount sits on top of the one on the shock absorber.

Step 9

Then screw the top strut mounting and the spring cap to the shock absorber and after that relax the spring. Tip: on older vehicles, it is also recommended to replace the top strut mounting at the same time, as this will avoid any additional work at a later point.

Step 10

The assembled suspension strut with the replaced shock absorber can now be installed on the stub axle again. The same applies for the previously removed sensor system and brake line.

Step 11

Finally, tighten the nuts on the top strut mounting and shock absorber fully once more. Important: it is imperative to perform an axle alignment after replacing a shock absorber, a coil spring or a top strut mounting like the ones that are also available in the Jakoparts range!

The new WAD buses have arrived!

All good things come to an end…and well-deservedly so!
After a period of over five years it was about time to replace our trusty WAD buses, known to all. At the end of a long delivery period we took receipt of the first two brand-new Volkswagen T6 Transporter vans!

The preparations

We took advantage of the long delivery time to nail down the details with the project team, made up of the four WADs, the WAD coordinator and the Sales Manager Germany. We were also assisted by the Marketing department, above all with the design of the subsequent vehicle wrap.

One thing was clear from the start: We wanted the long version of the Volkswagen T6 Transporter! The benefit: The compact size and level of ride comfort are similar to those of a passenger car. If you consider that we have one of these vehicles on our stand at all major trade fairs to show almost everything to the garages, size is an important factor. Particularly given that our assortment is constantly expanding, and we’ve got more and more to put on display! In view of the high mileage, comfort should be a consideration too.

When it came to planning the interior, it was naturally necessary to think what we wanted to present and how this could be best achieved.
Our vehicle manufacturer has already built a number of show cars for us in the past, and it was soon clear that he’d be our choice to build the three new ones as well. Given the proximity to his plant, I’ve been looking after the conversion work on site.

So what’s new?

You may wonder why new WAD buses are even needed? They’re almost identical to the existing ones! But that’s not entirely true. On the outside the vehicles may look as if not much has changed, but we have thought up a whole load of new things for the interior. This way we can set off our products to even better effect and make optimum use of the space for presentation to the customer. The interior not only contains screens, but also all kinds of lights for customers to try out. A whole load of products and equipment that have to find their own space in the clearly arranged interior of the van. You can now look forward to seeing what’ll be hitting the road shortly! 

The current status is follows: One bus is already with the vehicle manufacturer and one at the paint shop. Work is going on here in parallel.

The first bus is currently at the paint shop and will soon shine!

The bus at the vehicle manufacturer’s works is undergoing a full fit-out. Current vehicle is serving as a reference sample and all parts are being manufactured in triplicate. Sun roofs are installed and the fit-out is still at the “body shell” stage. All necessary materials are on site and work is moving towards completion in leaps and bounds. When this has taken place, the bus will be swapped over and the one that has already been painted will be converted and the other one taken to the paint shop.

 

The third bus is on order and will be tackled immediately afterwards.
The first impression is already extremely positive and our WAD bus is set to be a real star!

You won’t be disappointed when you see what’s new about it.

LEDs’inno – Step by step installation instruction

Our smart lighting system for trailers

With LEDs’inno, we offer a smart LED trailer lighting system comprising around 70 items. This system can be used in almost any application scenario. What makes LEDs’inno “smart”?

An identifier integrated into every light communicates the function of each individual one to the system. This enables the system to be expanded as needed to include side marker lights, clearance lights and other lights. In other words, it’s child’s play to put together a complete trailer lighting system, and no specialist knowledge is required for installation. We show you just how easy it is to install the plug & play lighting system using the example of fitting the handy combination rearlight set (Article number: 83830001) for trailers with a gross weight of up to 0.75 t (vehicle class O1).

 

Step 1

The combination rearlight set (Article number: 83830001) comes in a set with two combination rearlights, including cables, and is compatible with almost all trailers that have a gross weight of up to 0.75 t.

Step 2

The main supply light features two connectors on the rear. One is for the power supply, while the other is provided for feeding in the second light.

Step 3

First of all, screw the bolts into the external threads on the lights. The practical T-slot mounting system allows the bolts to be variably repositioned along the length of the slot before the lights are fixed on the trailer at a later point.

Step 4

Now pull the main cable through the trailer hitch using one of the guides provided for this purpose.

Step 5

Route the cable along the underside of the trailer, keeping to the side where the main supply light is to be installed. Use cable clips to securely fasten the cable.

Step 6

Once you have routed the cable along the underside of the trailer, the main supply light can be mounted in the next step. To do so, connect the main cable and the cable for the infeed of the second combination rearlight to the main supply light. Guide the connected cables through the duct on the trailer, then fix the combination rearlight in place on the rear using the appropriate nuts.

Step 7

Connect the main cable to the main supply light, then connect the infeed cable of the main supply light to the other combination rearlight.

Step 8

With the trailer test case (Article number: 95980571), the function of the combination rearlights can be tested once installation is complete. The advantage of this arrangement is that the test case enables both the assignment of the towbar socket and the lighting function of the trailer to be tested by just one person.

Step 9

Cycle through the individual lighting functions using the trailer test case’s remote control. Alternatively, you can use a vehicle connected to the trailer for the same purpose.

Step 10

Once the correct function of the lighting has been verified and the cabling has been carefully installed, the trailer and its waterproof LEDs’inno lighting system are ready for action!

Shock absorber replacement made easy

Is the shock absorber an underestimated spare part? Uneven road surfaces, fully laden vehicles, cornering and potholes. Everyday occurrences which demand top performance from shock absorbers. Which is why shock absorbers, like brake components, are classed as safety-related spare parts. Shock absorber wear does however tend to be a gradual process, depending on driving style and road conditions. They usually wear out slowly and a shock absorber replacement is usually unavoidable.

The problem:

The average driver becomes accustomed to the steadilydeteriorating car handling behaviour and only really notices it in emergency situations, when braking sharply for example – and even then no-one tends to think of the shock absorbers. This makes it all the more important to check the shock absorbers regularly. Make a shock absorber replacement accordingly, as they are among the chassis components that are subjected to the highest stresses for good reason.

With over 18,500 vehicle-specific parts in our Jakoparts product range, we supply a comprehensive portfolio of products for Japanese and Korean vehicle models. Thanks to exact parts assignment, the shock absorbers available from the Jakoparts range are a precise fit and a perfect match for each particular vehicle. Important: worn or defective shock absorbers should always bereplaced for all wheels on the respective axle. The shock absorber replacement will exacerbate the difference in performance and, in turn, lead to unstable handling.

Shock absorber replacement – how it’s done
Step 1

Loosen the nuts from the top strut mounting on the suspension-strut dome to enable these to be unscrewed by hand at a later point in time. Tip: treat rusty connections in advance with an appropriate contact spray.

Step 2

Raise the vehicle and remove the wheel.

Step 3

Now loosen all bolts on the shock absorber and remove the full sensor system and the brake line. Depending on the age of the vehicle, it may also be advisable to use a contact spray in this case.

Step 4

Once you have removed all the nuts and bolts from the top strut mounting, the exposed suspension strut can be removed in its entirety. Tip: depending on the design of the vehicle, the stub axle may need to be propped up in order to prevent it from falling.

Step 5

On the removed suspension strut, mark the position of the individual strut components with a continuous line to ensure smooth re-installation.

Step 6

In the next step, compress the suspension strut using a spring compressor. Once the spring is sufficiently compressed by the spring compressor, the nut can be loosened from the top strut mounting, and the top strut mounting can be removed together with the spring cap.

Step 7

Remove the exposed shock absorber from the spring.

Step 8

Ideally replace all rubber components and install these on the new shock absorber from Herth+Buss. Important: when mounting the spring cap on the suspension strut, ensure that the guide mount sits on top of the one on the shock absorber.

Step 9

Then screw the top strut mounting and the spring cap to the shock absorber and after that relax the spring. Tip: on older vehicles, it is also recommended to replace the top strut mounting at the same time, as this will avoid any additional work at a later point.

Step 10

The assembled suspension strut with the replaced shock absorber can now be installed on the stub axle again. The same applies for the previously removed sensor system and brake line.

Step 11

Finally, tighten the nuts on the top strut mounting and shock absorber fully once more. Important: it is imperative to perform an axle alignment after replacing a shock absorber, a coil spring or a top strut mounting like the ones that are also available in the Jakoparts range!

Brake bleeding with the Herth+Buss bleeder unit

Those who want to brake flawlessly ought not to have any air in their brake system. This becomes particularly noticeable when the braking performance decreases, leaving the driver needing to depress the brake pedal with much more force to stop. We’ll show you the essentials of brake bleeding the brake system and what you absolutely need to pay attention to.

The final preparations before starting

If the brake fluid in the expansion tank is heavily contaminated, this should first be siphoned off to the minimum level before topping up with fresh brake fluid. Then the actual brake bleeding process can begin. In the next step, the storage tank of the bleeder unit is filled with fresh brake fluid, the matching adapter is attached to the brake-fluid expansion tank, and the hose of the bleeder unit is connected to the adapter.

The hand pump is then used to pump up the tank in order to generate the pressure required for bleeding. Here, it is important to observe the manufacturer’s maximum pressure.

Brake bleeding in the blink of an eye

The manufacturer’s instructions must always be observed when bleeding the brakes. Accordingly, it can also be different on which side the brake is to be bleeded first.

In order to collect the brake fluid that is flushed out of the system later on, the collecting container must be positioned close to the brake calliper’s bleed screw with the hook – ideally directly below the bleed screw so that there are no little mishaps when the bleeding hose is removed afterwards.
The bleeding hose is subsequently connected to the bleed screw, which can then be opened.

 

Now it’s time to get down to business. We bleed the system until light-coloured fluid without bubbles can be seen in the hose, or until approx. 30 seconds have passed. The bleed screw is closed again before the hose is removed. The best way to do this is to pinch the hose together very tightly with your fingers close to the screw before removing the hose. If this doesn’t go entirely to plan, clean immediately with plenty of water. This procedure is repeated for all bleed screws.

Now the air is vented until bubble-free and bright liquid can be seen in the hose.

The pressure of the bleeder unit should be checked after every bleeding procedure. Additional pumping must be performed if required. Aside from this, it must always be ensured that sufficient brake fluid is in the storage tank so that air isn’t pumped into the brake system.

Before we remove the bleeder unit after our work is done, the pressure must first be discharged. The level of the brake fluid in the expansion tank should be checked again and topped up if necessary. Finally, the expansion tank is sealed securely once more. After the job is done, the bleeder unit and its component parts should be carefully cleaned.

Please contact us

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Herth+Buss Fahrzeugteile GmbH & Co. KG
Dieselstraße 2-4
63150 Heusenstamm
Germany

+49 (0)6104-608-0
info@herthundbuss.com